Privacy Policy for sg.adamvacations.com

This Privacy Policy explains how ADAMVACATIONS PTE. LTD. (“Adam Vacations”, “we”, “us” or “our”), the operator of sg.adamvacations.com, collects, uses, discloses and protects your personal data. We are committed to safeguarding your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (the “PDPA”) and, where applicable, other data protection laws.

Registered office: 77 High Street, #10-12B, High Street Plaza, Singapore 179433. For any questions about this Privacy Policy or your personal data, you may contact us at support@adamvacations.com.

This Privacy Policy applies to our online activities and is valid for visitors to sg.adamvacations.com with regard to the information that they share and/or that we collect on sg.adamvacations.com. This policy does not apply to any information collected offline or via channels other than this website, except where such collection is otherwise governed by the PDPA.

Consent

By using our website and by providing your personal data to us, you consent to the collection, use and disclosure of your personal data in accordance with this Privacy Policy. Where required under the PDPA, we will obtain your consent before collecting, using or disclosing your personal data, unless an exception under the PDPA applies (for example, where collection, use or disclosure without consent is authorised or required by law, or where deemed consent applies).

You may withdraw your consent to the collection, use or disclosure of your personal data at any time by giving us reasonable notice in writing at support@adamvacations.com. Upon withdrawal, we may not be able to continue providing certain services to you, and we will inform you of the likely consequences of such withdrawal.

Information we collect

The personal data that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide it.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you make a booking or register for an account, we may ask for your contact and travel information, including items such as name, company name, address, email address, telephone number, passport or identification details, date of birth, and payment information, as required to process your booking.

How we use your information

• Provide, operate, and maintain our website and services;
• Process and manage your travel bookings, ticketing, refunds and related requests;
• Improve, personalize, and expand our website;
• Understand and analyze how you use our website;
• Develop new products, services, features, and functionality;
• Communicate with you, either directly or through one of our partners, including for customer service and to provide you with updates and other information relating to the website;
• For marketing and promotional purposes, where you have consented to receive such communications;
• Send you transactional and service emails;
• Detect, prevent and address fraud and security issues; and
• Comply with applicable legal and regulatory obligations.

Log Files

sg.adamvacations.com follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files may include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and the number of clicks. This information is used for analyzing trends, administering the site, tracking users’ movement on the website, and gathering aggregated demographic information, and is not ordinarily linked to information that is personally identifiable.

Cookies

We use cookies to operate and improve our website. For details on how we use cookies and how you can manage your preferences, please see our Cookie Policy. You can choose to disable cookies through your individual browser settings; if you do, some parts of the website may not function properly.

Disclosure of your information

We may disclose your personal data to third parties in order to fulfil the purposes set out above, including to airlines, hotels, ground and transport operators, global distribution systems, payment processors, and other travel suppliers necessary to complete your booking. We may also disclose your personal data to our service providers and data intermediaries who process personal data on our behalf and under our instructions, and to relevant authorities where required or permitted by law.

Where we engage third-party service providers, we require them to protect your personal data in a manner consistent with the PDPA and to use it only for the purposes for which it was disclosed.

Transfer of personal data outside Singapore

Some of our service providers and travel suppliers may be located outside Singapore. Where we transfer your personal data outside Singapore, we will take reasonable steps to ensure that the recipient provides a standard of protection comparable to that under the PDPA, as required by the PDPA and its regulations.

Protection and retention of personal data

We make reasonable security arrangements to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. We retain personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable laws.

Your rights under the PDPA

Subject to the PDPA, you have the right to:

• Access – request information about the personal data we hold about you and how it has been used or disclosed;
• Correction – request that we correct any error or omission in your personal data; and
• Withdraw consent – withdraw your consent to our continued collection, use or disclosure of your personal data, subject to reasonable notice.

We may charge a reasonable fee for an access request, and we will respond to your request as soon as reasonably possible, in accordance with the timelines set out under the PDPA. To exercise any of these rights, please contact our Data Protection Officer using the details below.

Data Protection Officer

If you have any questions, feedback or complaints about how we handle your personal data, or if you wish to exercise your rights under the PDPA, please contact our Data Protection Officer:

Data Protection Officer, ADAMVACATIONS PTE. LTD., 77 High Street, #10-12B, High Street Plaza, Singapore 179433. Email: support@adamvacations.com.

GDPR Data Protection Rights (for visitors in the EU/EEA)

If you are located in the European Economic Area, you are entitled to the following rights in respect of your personal data: the right to access; the right to rectification; the right to erasure; the right to restrict processing; the right to object to processing; and the right to data portability, in each case subject to the conditions set out under the General Data Protection Regulation (GDPR). If you make a request, we will respond within one month. To exercise any of these rights, please contact us.

Children’s Information

Protecting the privacy of minors is important to us. We encourage parents and guardians to observe, participate in, and monitor their children’s online activity. sg.adamvacations.com does not knowingly collect personal data from children without the consent of a parent or guardian. Where a booking involves a minor, we expect that it is made by a responsible adult who is authorised to provide the minor’s personal data. If you believe that a child has provided us with personal data without appropriate consent, please contact us and we will take reasonable steps to remove such information from our records.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page, and your continued use of sg.adamvacations.com after such changes constitutes acceptance of the updated policy.